Questions and Answers
Dear customers, everything you want to know is here, if you have not found an answer to your question, you are welcome to contact us, we will be happy to leave at any time!,
Cost of shipping in Israel: Free shipping to all parts of the country.
Self-collection-from the studio in Gan Yavneh : Can be collected free of charge Order from the studio in the garden will be built, by appointment only. Phone to coordinate the collection 053-8856883
The cost of shipping abroad: You can check your phone before booking 053–8856883 Shipments abroad are made by registered mail through Israel Mail. The shipment includes a tracking number for the package - for tracking please go to the Israel Postal website- Click here
Yes, the product can be collected from the studio located in Gan Yavne in advance Phone: 053-8856883
The minimum delivery time ranges from 1 to 10 business days,usually the products arrive within a few days, we do our best to deliver the products as soon as possible.
We have invested a lot of resources to make the shopping experience on the site secure at the highest level,we use advanced security measures ,including SSL encryption technology that prevents eavesdropping,counterfeiting and sabotage of the information that passes between the server and the customer and keeps the site safe and secure.
When you have found the product you are interested in purchasing,you must click "Add to Basket" after you have finished filling the cart with the desired products, with the "Checkout" button opening on the left side of the screen.Fill in the payment details and then "place an order"
No, no registration required.
We respect all known types of credit cards, you can pay by bank transfer, you can pay by PayPal as well as by Bit
Hugs offers convenient payment options on the site-you can purchase the products on the site for up to 10 payments.
You can get a refund by returning the product within 14 days of receiving the product when it is packaged in its original packaging and has not been used.
The return of the product will be made when it is in its original packaging and with the original invoice not 14 days past the date of receipt of the product.Cancellation of an order entitles the customer to a refund at the price paid for it (shipments outside Israel,excluding the cost of shipping fees paid and provided the product is not used.)If the Company incurs additional costs such as cancellation fees to the credit company, these costs will be deducted from the amount of the credit available to the customer.The transaction cancellation policy listed above will apply only with respect to products purchased on the site. The company will not handle the return of products purchased through another source.
In the event that a shipment has already departed, the customer will receive a financial credit for the product (shipments outside Israel will not be credited for the cost of the shipment paid at the time of the order) and return the product to the studio in Gan Yavne,the cost of returning the shipment will apply to the customer.
If the shipment has not yet left, The transaction will be cancelled and the customer will receive full price.
The product warranty is one year and covers material defects in the product's body and/or operation caused by the Company.
The warranty only applies to a customer who has proof of original purchase and only if the purchase was made through the site. The company reserves the right to require the customer to prove Because we were the original purchaser of the product.The sole remedy for any defective product covered under the warranty is limited to repair or replacement of the defective product. The total liability of the company in relation to any defective product shall not increase by any A case about the purchase price of the defective product.The company's warranty will not apply in cases where the product defect is caused by the customer's use.The Company shall not be liable for any direct or indirect damage resulting from the use or misuse of the Product including any incidental, special, indirect or consequential damage – as the law permits. About the Customer There is responsibility and any risk and liability for loss, damage and sabotage to the body and/or the property and/or the property and/or the body of third parties, arising from the use and/or non-use of the Product, except In cases where it is determined that the aforementioned damage was caused by the company's sole negligence.
In any case,even when the warranty expires, we are available to you and strive to provide you with quality solutions .
Please call us immediately or get in touch by e-mail.We will replace the defective product with a normal product,at no additional charge.
In the development of the products,professionals and experts in the field of birth and baby products are involved,along with quality products and accessible prices as well as extensive professional knowledge gained over the years. You are always invited to contact us,we will be happy to be at your disposal!
All products are made from soft and high-quality fabrics,the products must be washed by hand or in a gentle program washing machine,at a maximum temperature of 30 degrees,without the use of bleaching materials and stain remover,do not use a tumble dryer,dry in a shaded place,so that the colors of the fabrics will be maintained over time,cotton fabrics (lactation pillow,lactation apron, etc..) Iron on low heat.
Do not iron minky and velvet fabrics (activity mattresses,cuddle pillow and so on..)
It is always recommended to turn the product on its inside side before washing.
Gladly! We will pack the products purchased on the site at no additional cost, when placing the order "in the comments" write "gift packaging" and the selected products will be packaged in gift packaging.